Return & Refund policy

Return policy on customer remorse

If you happen to change your mind, all items can be returned within a 14 day period, starting from the day after you receive your order. Please notify us for a seamless return process via email at support@jx-deals.com

We only accept returns for customer remorse on the following conditions:

  • The item is new and unused
  • For items with a manufacturer seal, the manufacturer seal must be unopened
  • The item cannot be damaged due to the handling or use of the customer
  • The item must be in its original packaging with all original accessories

In cases of customer remorse returns, shipping costs are paid by the customer.

 

Return policy on damaged, wrong or dysfunctional products

If you find products in your order damaged, wrong or dysfunctional please contact us directly by email at support@jx-deals.com

In the aforementioned case, you will have 14 days to return these products and get refund or replacement. This period starts from the day after you receive your order. This also includes items that become faulty within the 14 days period from receiving the order.

You will not be charged for return shipping costs when returning an item that arrives damaged, wrong or dysfunctional, as the shipping costs will already be paid by us in the return label.

 

Returning an order

Contact us via email at support@jx-deals.com, and state the reason of your return, and we will send the RMA return label according to the reason of your return. For customer remorse, the return label will not have shipping costs paid, while for damaged, wrong or dysfunctional items, the return label will have the shipping costs covered.

Pack the item neatly and carefully and send the item to our address:

JX-Deals, Kivelänkatu 1, 00260 Helsinki, Finland

 

Cancelling an order

You have 14 days before the item(s) has been shipped to cancel your order.

In case your order has already been shipped, kindly follow the return policies stated above that correspond to your reason of return.

 

Lost shipments

If at least 14 days have elapsed since the expected delivery date, please contact our customer service via email at support@jx-deals.com and allow us at least 10 days to investigate the item(s) whereabouts with the courier service. If we cannot track your shipment after the 10 day investigation, the shipment will be declared lost and you will be entitled to a full refund or we will send a replacement if you choose so.

You may learn more about our delivery policies here: Delivery policy

 

Refund process

The refund will be initiated once your product is received back in our warehouse and inspected by our team. Once approved, the refund take 5-10 business days to process. Refunds will be made in the original method of payment.