FAQ

Q: Can I return my products?

A: Yes. All items can be returned within a 14 day period, starting from the day after you receive your order. You may find more information on our return and refund terms here: Return & Refund policy

 

Q: My order did not arrive at all. What should I do?

A: If at least 14 days have elapsed since the expected delivery date, please contact our customer service via email at support@jx-deals.com and allow us at least 10 days to investigate the item(s) whereabouts with the courier service. If we cannot track your shipment after the 10 day investigation, the shipment will be declared lost and you will be entitled to a full refund or we will send a replacement if you choose so.

 

Q: My order arrived damaged, wrong or dysfunctional. What should I do?

A: If you find products in your order damaged, wrong or dysfunctional please contact us directly by email at support@jx-deals.com
In the aforementioned case, you will have 14 days to return these products and get refund or replacement. This period starts from the day after you receive your order. This also includes items that become faulty within the 14 days period from receiving the order. Find out more about damaged, wrong or dysfunctional products here: Return & Refund policy

 

Q: How long does it take for me to get my refund?

A: Refunds take 5-10 business days. Find out more about our return and refund terms here: Return & Refund policy

 

Q: What payments do you accept?

A: We accept payments securely with PayPal, Visa (Debit & Credit cards) and Mastercard (Debit & Credit cards). The payments will only be fulfilled in the payment providers' page, as your credit card information is not processed through or stored on jx-deals.com servers, and no information is ever released to a third party. You may learn more about our payments here: Payment policy

 

Q: I had an issue with the payment, what should I do?

A: If you run into issues during the payment, kindly contact us by email at support@jx-deals.com and we will assist you throughout the whole process. Always make sure to provide as much information as you can for us to be able to resolve the issue faster.  You may learn more about our payments here: Payment policy

 

Q: How much does delivery cost?

A: All deliveries are free to all destinations. Read more here: Delivery policy

 

Q: What is the delivery time?

A: All deliveries take 1-2 working days to arrive from the day of dispatch. Read more here: Delivery policy

 

Q: How can I check the status of my order?

A: You may check the status of your order via the order status link we send with the order confirmation email, or alternatively you may contact us directly via email at support@jx-deals.com to ask about your order.

  

Q: Are you collecting my data?

A: We only store information relevant to your order, such as name, address, email and phone number. We do not store any personal information without the user's consent. You may also request your data to be removed by contacting us at support@jx-deals.com. Read more about our privacy policy here: Privacy policy